Terms of Service

1. The agreement

Orbix Mail is a service of Reliance Pro, Inc. (“Orbix Mail”, “we”, “us”), located at 3277 S White Rd, San Jose, CA 95148. These Terms, together with our Privacy Policy and the plan you choose, form the agreement between you and us for the Orbix Mail website, web app, and mobile app (the “Services”).

The website is currently a preview. These Terms govern your use of it today and your mailbox once account creation opens.

2. The Services

Orbix Mail is a virtual mailbox. We provide you with a street address, receive mail and packages addressed to you there, photograph the exterior of each item, and show it in your dashboard. From there you can ask us to open and scan the contents, forward an item to another address, hold it for pickup, return it to the sender, or shred it.

We may add, change, or retire features over time. If a change materially reduces what your plan includes, we will tell you in advance.

3. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding contract.
• You agree to give accurate, complete information and to keep it current, including your home or business address and your identification.
• You are responsible for everything done through your account. Keep your password private, and tell us immediately at [email protected] if you believe someone else has used it.
• A business mailbox may list the people authorized to receive mail. You are responsible for their use of the Services.

4. USPS Form 1583 and identity verification

We operate as a Commercial Mail Receiving Agency under United States Postal Service regulations. Before we can receive mail for you, you must complete USPS PS Form 1583 and provide two acceptable forms of identification, at least one with a photograph.

By completing the form you authorize us to receive, open at your direction, and handle mail addressed to you and to anyone else listed on it. You agree that we may submit the form and supporting records to USPS and make them available to postal authorities when required.

Until verification is complete we will hold any mail that arrives but cannot act on it. If verification is not completed within a reasonable time, we may return that mail to sender and close the mailbox. You must notify us promptly if your address or identification details change.

5. Receiving and handling your mail

• Scanning. We photograph the exterior of every item on arrival. Open-and-scan, forwarding, and other actions are performed at your request. Quoted turnaround times are estimates, not guarantees.
• Storage. Your plan sets how many items we accept each month and how long we store them. Items held beyond the included period may incur storage fees. If an item remains unclaimed after we have notified you and the storage period has passed, we may return it to sender or dispose of it securely.
• Packages. Packages are accepted on plans that include package receiving, within reasonable size and weight limits. We may refuse items that are too large, hazardous, perishable, or that we reasonably believe are unlawful.
• Forwarding and returns. Carrier postage and handling fees apply and are shown before you confirm. Once an item is handed to a carrier, the carrier’s terms govern delivery, and we are not responsible for carrier delays or loss.
• Shredding. Shredding and disposal are permanent and cannot be undone. Make sure you no longer need an item before requesting it.
• Holds and refusals. We may hold, refuse, or return mail when required by law or by USPS, or to protect our staff, other customers, or the Services.

6. Acceptable use

You agree not to:

• use the Services for anything unlawful or in violation of USPS regulations;
• have us receive items that are illegal, hazardous, perishable, or living, or that you are not entitled to receive;
• represent your Orbix address as something it is not, such as a residence or a place of business, where that is prohibited;
• receive mail for people who are not listed on your Form 1583;
• use the Services to impersonate anyone, to commit fraud, or to evade legal obligations;
• interfere with the Services, probe their security, or try to access another customer’s mailbox;
• resell or sublicense the Services without our written permission.

We may suspend or terminate accounts that violate these rules.

7. Plans, fees, and billing

• Plans are billed monthly in US dollars, in advance. Current prices are shown on our website and in the app.
• Your subscription renews automatically each billing period until you cancel. Usage beyond what your plan includes, such as extra items, open-and-scan credits, storage, or forwarding postage, is charged at the rates shown in the app.
• Payments are processed by Stripe. By providing a payment method you authorize us to charge it for recurring fees and any usage you incur.
• If a payment fails we will notify you and retry. If it remains unpaid we may suspend the mailbox, hold your mail, and ultimately close the account.
• Fees are non-refundable except where required by law or where we say otherwise. If we change prices we will give you at least 30 days’ notice, and the new price applies from your next renewal.
• You can change or cancel your plan at any time from your settings. Changes take effect at the next billing cycle.

8. Cancellation and termination

• You can cancel at any time. The Services remain available until the end of your paid period. Before your mailbox closes, tell us what to do with any mail we are still holding; if you do not, we may return it to sender or dispose of it securely after the period ends.
• We may suspend or terminate your account for breach of these Terms, for non-payment, when required by law or by USPS, or if we discontinue the Services, in which case we will give you notice.
• After termination we stop accepting mail at your address. USPS requires us to keep Form 1583 and related records for a set period after closure.
• Provisions that by their nature should survive termination, including fees owed, disclaimers, limitation of liability, indemnification, and dispute resolution, survive it.

9. Intellectual property

The Services, including our software, design, logos, and content, belong to Reliance Pro, Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable license to use the apps for your own mailbox.

Your mail and its contents remain yours. You grant us the license we need to store, process, and display scans of your mail in order to provide the Services.

10. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that mail will arrive, that carriers will deliver on time, or that the Services will be uninterrupted or error-free. We are not a carrier and are not responsible for the actions of USPS or any other carrier.

11. Limitation of liability

To the fullest extent permitted by law, Reliance Pro, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from the Services. Our total liability for any claim relating to the Services is limited to the greater of the fees you paid us in the twelve months before the claim or one hundred US dollars.

We are not liable for the contents or value of any mail or package beyond this limit. If you expect high-value items, insure them with the carrier. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Reliance Pro, Inc. and its officers, employees, and contractors from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your mail, your violation of these Terms, or your violation of any law or third-party right.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. If you have a dispute with us, please contact us first at [email protected]; most issues can be resolved informally.

Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Santa Clara County, California, and you consent to their jurisdiction. Nothing here prevents either party from seeking relief in small-claims court.

14. Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date and notify you of material changes by email or in the app at least 14 days before they take effect. Continuing to use the Services after that date means you accept the updated Terms.

15. Contact

Questions about these Terms can be sent to: